Getting Started Checklist of the UnitedHealth Rx for Groups Web site.

additional information

Information for plan members

Need premium information? Please contact your plan sponsor for assistance. Questions about copay amounts, formulary information or other details about your benefits?
Please contact Customer Service.

Managing your prescriptions online

Visit the OptumRx Mail Service Pharmacy website to order a new prescription or request refills and have them delivered right to your mailbox.

 Go to the OptumRx Mail Service Pharmacy website

UnitedHealthcare® MedicareRx for Groups (PDP)

Getting started with OptumRx®

It's easy to get started.

By phone.

Call OptumRx at 1-888-216-4085 (TTY 711), 24 hours a day, 7 days a week. Please have your medication name and physician's telephone number ready when you call. They can get you set up with home delivery right over the phone.

Or by mail.

Complete an order form and mail it to OptumRx along with your written prescription(s).

Or by physician.

Have your physician's office call 1-800-791-7658 with your prescriptions, 8 a.m. - 8 p.m. CT/CST, Monday - Friday, excluding certain holidays, TTY 711 or fax them to 1-800-491-7997 24 hours a day, 7 days a week.

Prescription orders sent directly to OptumRx from your doctor must have your approval before OptumRx can send your medications. This includes new prescriptions and prescription refills. OptumRx will contact you, by phone, to get your approval. At that time you may also tell OptumRx to automatically fill any future prescriptions they receive directly from your doctor(s) for up to one year. If OptumRx is unable to reach you for approval your prescription will not be sent to you.

Refunds may be available for prescriptions you did not approve and did not want. You may request a refund or cancel your approval by calling OptumRx at 1-800-791-7658, TTY 711, 8 a.m.–8 p.m. CT/CST, Monday–Friday.

How the Preferred Mail Service Pharmacy Works
  1. Your order enters their fulfillment system.
  2. A pharmacist reviews your information for drug interactions, allergies and dosage.
  3. After your prescription is dispensed, another pharmacist reviews your medication for accuracy.
  4. Your medication is sealed and placed in a confidential, tamper-evident package.
  5. Your prescriptions are mailed to you and you are notified when they have been shipped.

For more information, visit

  • Check the status of your Mail Service Pharmacy order.
  • Find medications and low cost alternatives covered by your plan.
  • Set up text message notifications to remind you to take your medicine.
  • Refill prescriptions when your medications are running low.

You are not required to use the plan's Preferred Mail Service Pharmacy to obtain a 90-day supply of your maintenance medications, but you may pay more out-of-pocket compared to using the Preferred Mail Service Pharmacy. Your prescriptions should arrive in about seven days from the date the completed order is received by the Mail Service Pharmacy. You will be contacted by the Preferred Mail Service Pharmacy if there will be an extended delay in the delivery of your medications.

OptumRx is an affiliate of UnitedHealthcare Insurance Company.